The Challenge
What Armax Was Facing
Armax dispatched field engineers whose work orders, parts consumption, customer sign-off, and billing all needed to flow through an ERP system that had no mobile interface. Engineers completed paper job sheets in the field. Back-office staff re-entered data manually — transcribing job details, parts used, and labour hours into the ERP each evening. The delay meant customer invoices went out 48-72 hours after job completion, and parts inventory was never accurately reflected in real time because consumption was only recorded at end-of-day batch entry.
The Solution
What We Built
We built a mobile integration layer that connected the field engineers directly to the ERP through a synchronised offline-capable app. The app pulled job assignments, customer history, and parts availability from the ERP in real time, with offline sync for areas without connectivity. Job completion — including parts consumption, engineer notes, and captured customer signature — wrote back to the ERP immediately on reconnection. A middleware service handled conflict resolution for cases where the same inventory item was consumed by multiple engineers simultaneously.
Results